Purchase conditions


These general conditions regulate online purchases made through Lanzaloe’s website.

Lanzaloe, S.L., whose registered office is located at Calle La Quemadita, 96 - Órzola - Haría, 35541 Las Palmas and whose CIF (tax ID code) is B35690098, is registered in the Lanzarote Register of Companies in volume 395, book 0, page 51,  sheet IL-9456, registration: 1st.



The use of our website requires the use of cookies. Cookies are used to store your order throughout the entire purchase process and to provide the system with the information required to process the order correctly. If you wish, you can configure your browser so that a message appears on the computer screen when cookies are received and so thatcookies are not installed on your hard drive.Please refer to your browser instructions and user guides for further information.



All prices indicated on the website are expressed in Euros and includeIVA (VAT)/IGIC (Canary Islands General Indirect Tax).

Shipping costs will be detailed at the end of the purchase process and will depend on the place of delivery (the Peninsula and the rest of Europe). Shipping costs shall be paid entirely by the customer.



Once the order has been placed and paid, it will be delivered to the courier company SEUR, according to the following delivery times:

  • Shipping to the Peninsula: between 7 and 11 days.

  • Shipping to the rest of Europe: between 8 and 15 days.


Right of withdrawal

The customer may withdraw from the Contract at any time within fourteen (14) working days from the date on which the order is confirmed. In this case, the customer will not be liable for any penalty and will only be required to pay shipping costs, where necessary.

The right to withdraw from the Contract shall apply exclusively to those products that are returned in exactly the same conditions as those in which they are received. No refund will be given if the product has been used or damaged in any way and, therefore, the customer should make sure that the product(s) is/are treated with care while in their possession.


Satisfaction guarantee

If the customer is not satisfied with the product and decides to return it, the product will be replaced with another identical product or a refund will be givenup to 60 days after delivery.


Contract formalisation

The contract may be formalised in any of the languages in which the website is available: Spanish, English or German.


Complaints and claims

Claims should be addressed to:

Carretera Arrecife – Yaiza km 3.6 Nave 3

Playa Honda - Lanzarote 35509

Las Palmas - Spain

Tel.: 928 819913

E-mail: atencionalcliente@lanzaloe.com


Extrajudicial dispute resolution

LANZALOE, S.L. is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain). For further information: www.confianzaonline.es.

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formularioreclamaciones/). If they relate to electronic transactions with consumers, or to data protection when they are related to this area, the complaints will be resolved by the Confianza Online Mediation Committee, which is accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury. 

We also remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.