Shipping questions

Shipping questions

  • I have already placed my order, when can I receive it?

    Once made and paid, the packages are sent through the courier company SEUR / DPD Group each week with the following delivery times: - Shipments to Peninsula: 7 to 10 days from date of shipment. - Shipments to the rest of Europe: 8 to 14 days from date of shipment.

  • My order takes longer than the times established by the Web What should I do?

    Contact the Lanzaloe helpdesk through the following ways: - Telephone: +34 928524335 (from 8:00 a.m. to 4:00 p.m. GMT). - Fax: +34 928524545 - Email:

  • What happens if I am not at home when they deliver the package?

    There would be no problem, the company SEUR, would call the phone that you have indicated at the time of purchase to agree with you the best time to leave your products.

  • What payment methods does use?

    You can use four different ways to pay your bill: 1. Bank transfer. 2. Card. 3. Paypal. 4. Cash on delivery (only by calling 902 362258/928 819913, or by writing an email to