Shopping questions

Shopping questions

  • What do we mean by placing an order?

    An order is formalized when its cost has been paid, ie when the invoice has been paid for it.

  • When should I make the bank transfer?

    As soon as you want your package to be shipped. Once you are sure that you want to receive your Lanzaloe products, you must make your deposit into our bank account, then proceed to send the selection of products that you have chosen.

  • Where does my contact number appear in the contact message to reflect it when making the payment by bank transfer?

    This number will appear just after the following text that you will receive in your contact mail: Hello, __________ Thank you for placing your order with Lanzaloe. Once your package is sent we will send you an email with a link to follow up on your request. You can check the status of your order by accessing your account. If you have any questions about your order, please contact us at atencionalcliente@lanzaloe.com or call us on 0034 928 524 335 Monday - Friday, 9am - 5pm. Order confirmation is next. Your Order # 100000000 (this will be the number of your order)

  • If a product is on offer 2x1 How do you have to make two products at the price of 1?

    You only have to put in the basket two of the same products with aloe vera, and in the invoice we will discount the price of one.